Q: Can our record shop stock your releases at wholesale?
A: Yes! And it’s easier than ever. Please contact us, and we’ll set you up ASAP.


Q: Can I buy limited edition, lenticular, and other color variants in record shops?
A: Many of our special editions, including lenticular and handmade variants (and others), are only available from our website or sales channels.


Q: Why do I see Cerebrum Music on my bank/card statement?
A: Cerebrum Music Ltd is the parent company of Ancient Grease Records. Either name may appear on your bank/card statement for your order.


Q: Do you do pre-orders?
A: We will occasionally do pre-orders for certain releases. Please see the estimated ship date on the specific product listing. Note that pre-order ship dates are approximate and based on the timeline knowledge we have from the pressing plant and/or printer at the time of listing.


Q: Can I suggest ideas for reissues?
A: Yes! :)


Q: Can I bring to your attention an older, little-known rock group from my city or family, etc.?
A: Yes! :)


Q: When will my order ship?
A: Your order will usually ship within 24 hours.


Q: I didn’t get a shipping/tracking email and/or confirmation email for my order. Did you send one?
A: Yes, all orders have automated emails sent with tracking numbers. If you did not receive it, please check your spam/junk mail folder. It should be in there!


Q: How much is shipping for my order?
A: The cart will automatically calculate your shipping costs. You can see the cost before placing your order.


Q: Do you ship internationally?
A: Yes! Just place your order, and we’ll get it shipped out to you ASAP. We’ll reach out if there are any concerns or questions on our end.


Q: Can you declare my international order as a “gift”?
A: No, sorry.


Q: Can I cancel my order?
A: Yes, it’s not a problem if it has not yet been shipped. However, if it has already shipped before the time you request to cancel, the buyer must pay the shipping costs.


Q: Do you accept returns or exchanges?
A: Yes, we accept returns/exchanges within 30 days of receipt, but the customer must pay the shipping costs. Aside from defective items (see the next Q), we can only accept returns for undamaged/unopened records, cassettes, books, and unworn/unwashed clothing.


Q: My item is defective. What should I do?
A: Please contact us, and we will replace it ASAP. We work with some of the best manufacturers in the USA, so defective items are rare—but out of thousands of records, a few do slip past the manufacturer’s (pressing plant, printer, etc.) quality control. Please contact us directly, and we will resolve it right away. We hate when this happens as much as you do (if not more)! We may request photos to pass along to the respective manufacturing facility.


Q: How do I redeem my promo code?
A: You can redeem it in the shopping cart at checkout.


Q: Why is the site asking me to log in?
A: You don’t need to make an AGR account for our site (you can check out as a guest), but it should make checkout faster if you do. It might be worth doing for when we have drops that sell out very quickly, as you will already have your shipping info, etc., inputted.


Q: How long will it take for my order to arrive?
A: In the U.S., it may be as little as 2 or as many as 10 business days, depending on where you are in the country (we’re in Burbank, CA). You will always have a tracking number to follow your order for peace of mind. If your order is slow, please bear with us—we always ship ASAP, but once the order is out, the timeline is subject to the USPS.


Q: I’m concerned that my order is lost.
A: Please contact us, and we will do our best to work it out ASAP. While we absolutely strive for every customer to be happy with their order, we cannot be liable for items lost, stolen, or damaged by mail carriers, or because they were not picked up or were left outside. This includes packages with accidental inaccurate address info input on the original order, packages stuck in international customs, packages abandoned/returned due to unpaid international duties, or the receiver being unreachable by the courier. For any items lost in the ways mentioned above, AGR reserves the right to replace them or not, solely at our own discretion.


Q: Can my new band send you our demo? Is AGR signing new bands?
A: We only deal in archival music (music from yesteryear), so even if we dig it, there’s not much we can do to help you get signed. It would be most productive for you to try connecting with record labels that work with contemporary artists.